Terms of use

This website is operated by Kinda Dusty Ltd. (trading as Concerts By Candlelight) of 24 Algernon Street, Eccles, Manchester M30 9QA. By using this website you agree to these terms. If you have any questions, please contact us at info@kindadusty.co.uk.

Tickets are sold through our event ticket shop at boxoffice.concertsbycandlelight.com. A booking fee applies to each ticket and is shown before you pay. Your tickets and booking confirmation are sent to the email address you give when booking, so please check it carefully.

If you haven’t received your tickets, please email your name and email address to boxoffice@kindadusty.co.uk and ask for them to be re-sent.

Tickets are non-refundable and non-exchangeable. Ticket holders are welcome to pass on or sell their tickets privately. We don’t hold waiting lists and can’t resell tickets for you.

Our concerts are recommended for ages 10+, but younger children are welcome at their parents’ discretion. Everyone attending needs a full-price ticket, regardless of age.

Anyone who needs support because of a disability or health condition can book an Access ticket, which includes a complimentary ticket for an essential companion. Proof of eligibility is required on entry, and the accepted documents are listed on our booking pages. Access tickets are subject to availability, and once our allocation for a show has gone no further tickets in this category will be released.

Some of our shows are general admission, which means seats are allocated on the night within the section you’ve booked. Your party will be sat together, but seating is first come, first served.

We aim to keep the information on this website accurate and up to date, but show details may change. Please check your booking confirmation and the venue’s website before you travel.

This website may contain links to other sites. We have no control over those sites and are not responsible for their content or for how they handle your information.

How we collect and use your personal data is explained in our privacy policy, and how we use cookies is explained in our cookies policy.

These terms are governed by and construed in accordance with the law of England and Wales, and you agree to submit to the exclusive jurisdiction of the English Courts.

We may change these terms from time to time. If you continue to use the website after the changes take effect, you will have accepted them.